Frequently Asked Questions (FAQ)
1. What kind of products do you sell?
We offer digital eBooks and study materials designed to help students and educators prepare effectively for exams and coursework.
2. How will I receive my purchase?
Once your payment is confirmed, your digital product will be delivered instantly via email or a secure download link.
No physical shipping is involved.
3. What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay.
All payments are securely processed using SSL encryption.
4. Can I get a refund?
As our products are digital downloads, refunds are only available in specific cases:
- You accidentally purchased the same product twice
- The file is corrupted or inaccessible and cannot be replaced
Please contact support@eduprepresources.com within seven (7) days of purchase for refund assistance.
5. I haven’t received my download. What should I do?
Please check your spam or junk folder first.
If the email is not there, contact us with your order number and name. We will resend your download link within one to two hours.
6. Do you sell or share my personal information?
No. EduPrepResources does not sell, rent, or share your personal information with third parties.
For more details, please review our Privacy Policy.
7. How can I contact customer support?
You can reach us by email at support@eduprepresources.com or by phone at +44 20 3974 1977 during our business hours (Monday to Friday, 9:00 AM – 5:00 PM GMT).